Jwero Chats

Open one screen, handle every conversation. With Jwero Chats, your store connects WhatsApp Business API, Instagram, Facebook, and your website widget in minutes. Add team members, set routing rules, and assign priorities so new enquiries land with the right salesperson automatically. Create tags like Bridal, Dailywear, Custom Order, or Repair; build quick replies for FAQs; and set business hours with auto-responders. The shared inbox keeps every chat organized with assignments, internal notes, and reminders. Customer identities are merged across channels, so a WhatsApp message, an Instagram DM, and a site chat all show in one timeline with full context.

Turn interest into orders without leaving the chat. Share product photos, short videos, catalogs, or size guides directly inside the thread. Offer curated selections, collect preferences, and book appointments or virtual try-ons in a few taps. Send payment links in WhatsApp, confirm invoices, and trigger order updates as messages. Use smart prompts for ring sizing, gold purity questions, and certificate requests, then escalate to a human when signals show buying intent. Comment-to-DM flows capture prospects when they ask “price?” on Instagram or Facebook, open a private thread, and assign the lead to your sales rep with a goal and SLA.

Fill your pipeline everywhere customers discover you. Print QR codes for the storefront, events, and packaging that open a pre-filled WhatsApp conversation. Add deep links to Stories, bio, and ads; Jwero Chats auto-captures source and campaign into your CRM. Set lead scoring, distribute by territory or language, and start welcome sequences that confirm requirements (budget, style, delivery date). Plan festival drops, wedding season bundles, or clearance promos as compliant broadcasts; segment by interest and purchase stage; schedule, personalize with variables, and track replies and revenue—no app hopping.

Keep service tight post-purchase. Use internal mentions to loop in designers for custom sketches, attach repair photos, and send appointment reminders. The omnichannel profile shows chat history, orders, and notes in one view. Build chatbots for after-hours triage, returns, or store locator; hand off instantly when a human is needed. Control SLAs, routing, and escalation to avoid missed queries. Moderate ad comments, filter spam, and sync contacts to your CRM. Measure response time, campaign ROI, and team performance from a single dashboard. Access everything on desktop or mobile, with predictable Meta billing that can cut messaging costs by up to 35%.